Tim FungThe Long Tail of ServicesOn a humid day in 2005, American Broadcasting Company chief executive Lloyd Braun stood by a floor-to-ceiling glass window in his private…Mar 15, 20211Mar 15, 20211
Tim FungUnit economics in new marketplaces: Why we don’t “nail it then scale it”When taking a new product to market, a common saying is “nail it then scale it”… but when the product being launched is a marketplace…Nov 29, 2020Nov 29, 2020
Tim FungComparing Marketplace ModelsAs a marketplace for local services, Airtasker is often quickly bracketed with companies like Hipages, Deliveroo or Uber — but as with…Nov 12, 2020Nov 12, 2020
Tim FungNetwork effects: how scale drives customer experienceFor many things in life, there’s a tradeoff between growing scale and quality of user experience. Big crowds at Disneyland mean long…Oct 8, 2020Oct 8, 2020
Tim FungCreating marketplace trust through transparency and accountabilityIn a marketplace, trust between buyers and sellers is critical. Trust provides our Customers with confidence to buy services through…Oct 8, 2020Oct 8, 2020
Tim FungLayering structureIn my last post, I shared my thoughts on what customers truly love about Airtasker: a huge range of services, available times and prices —…Oct 8, 20201Oct 8, 20201
Tim FungBeing liquidity firstAs a marketplace, I believe that a great customer experience is primarily defined by our ability to offer our customers access to the…Oct 8, 2020Oct 8, 2020
Tim FungAirtasker is an infinitely horizontal marketplaceI believe that to build a great product, it’s best to be focussed: pick a problem, get really good at solving the problem, then scale that…Oct 8, 2020Oct 8, 2020
Tim FungOur product is the marketplace, not just the softwareTo deliver on our mission at Airtasker — to empower people to realise the full value of their skills — we need to work together with our…Oct 8, 2020Oct 8, 2020
