Tim FungThe Long Tail of ServicesOn a humid day in 2005, American Broadcasting Company chief executive Lloyd Braun stood by a floor-to-ceiling glass window in his private…7 min read·Mar 15, 2021----
Tim FungUnit economics in new marketplaces: Why we don’t “nail it then scale it”When taking a new product to market, a common saying is “nail it then scale it”… but when the product being launched is a marketplace…6 min read·Nov 29, 2020----
Tim FungComparing Marketplace ModelsAs a marketplace for local services, Airtasker is often quickly bracketed with companies like Hipages, Deliveroo or Uber — but as with…8 min read·Nov 12, 2020----
Tim FungNetwork effects: how scale drives customer experienceFor many things in life, there’s a tradeoff between growing scale and quality of user experience. Big crowds at Disneyland mean long…5 min read·Oct 8, 2020----
Tim FungCreating marketplace trust through transparency and accountabilityIn a marketplace, trust between buyers and sellers is critical. Trust provides our Customers with confidence to buy services through…4 min read·Oct 8, 2020----
Tim FungLayering structureIn my last post, I shared my thoughts on what customers truly love about Airtasker: a huge range of services, available times and prices —…6 min read·Oct 8, 2020--1--1
Tim FungBeing liquidity firstAs a marketplace, I believe that a great customer experience is primarily defined by our ability to offer our customers access to the…4 min read·Oct 8, 2020----
Tim FungAirtasker is an infinitely horizontal marketplaceI believe that to build a great product, it’s best to be focussed: pick a problem, get really good at solving the problem, then scale that…5 min read·Oct 8, 2020----
Tim FungOur product is the marketplace, not just the softwareTo deliver on our mission at Airtasker — to empower people to realise the full value of their skills — we need to work together with our…3 min read·Oct 8, 2020----